KATHMANDU, Jan 30: Ncell is soon introducing a new facility that will help customers top-up their mobile balance through kiosks placed in different parts of the country.
Under the facility, customers can top-up their balance by inserting bank notes of Rs 20 denomination or above into inlet of such kiosks.
Issuing a statement, Ncell said the facility will be introduced in Kathmandu Valley shortly and will be expanded outside the valley later on. In the initial phase, Ncell plans to install 40 kiosks in different parts of the valley.
“Recharge kiosks will be the first facility of its kind in Nepal. It will ease and empower the customers greatly,” said Sanju Koirala, corporate communication director at Ncell.
Once the facility is introduced, customers will not need to rely on recharge cards alone to top-up their balance.
To recharge via kiosks, the customers should first choose language then select ´Ncell´ displayed on the screen and enter the 10-digit mobile number they wish to recharge.
“The machine does not return change money. Hence, customers must insert bank notes of the denomination they wish to recharge and press ´Pay´ key to complete the payment,” the statement said, adding: "In case of unsuccessful transaction, which may happen due to technical error, the kiosks will not return cash or note. But the customers need not worry, for the machine will automatically complete the payment process once the system error is dealt with".